At LANORIE, every order is packed by hand and prepared with care.
SHIPPING POLICY
Orders are generally processed and dispatched within 2–3 business days.
All LANORIE orders are shipped from Hong Kong SAR.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Delivery typically takes approximately 7–15 business days, depending on your destination.
Delivery times are estimates only and may vary due to carrier delays, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
Shipping Rates
Canada
Standard Shipping — Orders CAD $150 and above:Complimentary
Standard Shipping — Ordersbelow CAD $150:CAD $12
United States
Standard Shipping — Orders USD $150 and above:Complimentary
Standard Shipping — Ordersbelow USD $150:USD $12
Rest of World
Shipping is calculated at checkout.
Complimentary Shipping on orders CAD $250 and above, or the equivalent in your local currency.
Yes, worldwide. Orders are dispatched within 2–3 business days and delivery typically takes 7–15 business days depending on destination.
LANORIE orders are dispatched from Hong Kong.
Where applicable, import duties and taxes are calculated and included in your total at checkout.
This means your parcel should arrive with no additional customs duties, import taxes, or carrier collection fees to pay upon delivery.
A tracking number will be sent to the email address associated with your order as soon as your parcel has been dispatched.
If you have not received your tracking email within 72 hours after your order has been dispatched, please check your spam or junk folder before contacting us.
If your tracking information has not updated for 10 business days, or your order is marked as delivered but has not arrived, please contact us at:
We will open an investigation with the shipping carrier and assist you with the next steps.
LANORIE cannot accept responsibility for parcels delivered to an incorrect address supplied by the customer at checkout. Please review your shipping information carefully before completing your order.
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
- your order number;
- photographs of the item; and
- photographs of the packaging.
We will review the issue and arrange an appropriate resolution.
Eligible items may be returned within 30 days of deliveryin accordance with our Refund & Return Policy.
Return shipping is arranged and paid for by the customer unless otherwise required by applicable law or the item is defective or incorrect.
For complete return conditions, please refer to our Refund & Return Policy.
If you have any questions about your order or delivery, please contact:
Our customer service is available Monday to Friday, 8:00 AM–5:00 PM ET, and we aim to respond within1–2 business days.