Refund policy
RETURNS & EXCHANGES
REFUND POLICY
We want you to love your LANORIE pieces, not wonder about them.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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unworn and unused;
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in its original condition;
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returned in its original packaging; and
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accompanied by your order number or proof of purchase.
For hygiene reasons, pierced earrings cannot be returned unless they arrive faulty or applicable law requires otherwise.
Starting a Return
To start a return, please contact us at:
Please include your order number and the reason for your return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Original shipping charges are non-refundable, except where applicable law requires otherwise.
Damages & Issues
Please inspect your order upon reception and contact us immediately, and within 48 hours of delivery, if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact:
We may ask you to provide your order number and photographs of the item and packaging so we can review the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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pierced earrings, for hygiene reasons;
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custom products, including special orders or personalized items; and
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sale items.
Exceptions may apply if an item arrives faulty, damaged, incorrect, or where applicable law requires otherwise.
Please contact us at lanoriepearl@gmail.com if you have questions or concerns about your specific item.
Natural Pearl Characteristics
Pearls are natural materials, and variations in colour, lustre, shape, size, and surface are part of their natural character.
No two pearls are exactly alike.
These natural variations are not considered defects.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.
European Union & United Kingdom — 14-Day Cooling-Off Period
If you are shopping from the European Union or United Kingdom, you may have a statutory right to cancel your order within 14 days of delivery, for any reason and without providing a justification.
Where this right applies, we will also refund the cost of standard outbound shipping as required by law.
This statutory right applies in addition to LANORIE’s 30-day return policy and does not replace it.
Returned items must still be unworn, unused, and in their original condition and packaging, subject to any rights provided by applicable law.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 5–10 business days.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at: